Frequently Asked Questions (FAQs)
AlphaTeq Solutions specializes in retail sales of security systems, networking products, computers, projectors, cables, accessories, and access control systems.
We are located at Mfangano Street, Shop 404, 4th Floor, Nairobi, Kenya.
Yes, we deliver products across Kenya. Delivery usually takes between 1–5 business days depending on your location.
Yes, we offer free shipping on orders above KES 95,500/=. Shipping charges for other orders are displayed at checkout.
We accept various payment methods including M-Pesa, bank transfers, and other approved payment options.
Yes. Customers can return or exchange eligible products within 14 days provided the item remains in the same condition as purchased.
Approved refunds and exchanges are processed within 1–7 business days after inspection of the returned item.
Please contact our support team to inquire about installation services and technical assistance.
Phone: +254727812851
Email: info@alphateq.co.ke
