Welcome to AlphaTeq. By accessing our website, purchasing products, or using our services, you agree to comply with the following Terms & Conditions.
Please read them carefully before using our website or making a purchase.
General
AlphaTeq reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice.
By using our website, you agree to be bound by the latest version of these terms.
Products & Availability
We strive to ensure all product descriptions, pricing, and availability are accurate. However, errors may occasionally occur.
AlphaTeq reserves the right to:
- Correct pricing or product errors
- Update product information without notice
- Cancel orders resulting from incorrect pricing or stock availability
Orders & Payments
Orders are processed after successful payment confirmation.
We reserve the right to refuse or cancel any order due to:
- Suspected fraud
- Incorrect pricing
- Product unavailability
- Incomplete customer information
Customers are responsible for providing accurate billing and delivery information.
Shipping & Delivery
Delivery timelines are estimated between 1–5 business days depending on the customer’s location within Kenya.
Shipping charges are calculated at checkout unless the order qualifies for free shipping promotions.
AlphaTeq is not responsible for delays caused by couriers, weather conditions, public holidays, or circumstances beyond our control.
Returns, Refunds & Exchanges
Customers may request returns or exchanges within 14 days of purchase, subject to our Refund & Exchange Policy.
Returned products must remain in the same condition as when purchased, including original packaging and accessories.
Refunds are processed within 1–7 business days after inspection and approval.
Warranty
Warranty coverage, where applicable, follows the manufacturer’s terms and conditions.
Physical damage, misuse, unauthorized repairs, or improper handling may void warranty eligibility.
Limitation of Liability
AlphaTeq shall not be held liable for:
- Indirect or incidental damages
- Loss of profits or business interruption
- Delays caused by third-party service providers
- Misuse of purchased products
Customers are responsible for using products safely and according to manufacturer guidelines.
Privacy
Customer information collected through our website or store is handled according to our Privacy Policy.
Intellectual Property
All website content, including logos, images, product descriptions, and branding, remains the property of AlphaTeq unless otherwise stated.
Unauthorized copying, reproduction, or distribution is prohibited.
Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of Kenya.
Contact Information
For any questions regarding these Terms & Conditions, please contact us:
Phone: +254727812851
Email: info@alphateq.co.ke
Location: Mfangano Street, Shop 404, 4th Floor, Nairobi, Kenya
Thank you for choosing AlphaTeq Solutions.